Follow-up disputes

The follow-up field in a dispute is normally used as a reminder to send the letter again in case the collector never responded after sending an initial dispute letter. When adding a dispute, you could manually enter the follow-up date.

By default, the follow-up date is 45 days after the dispute is printed and sent to the collector. Once the dispute is printed, the follow-up date will reflect on the follow-up date field directly on the dispute list screen.

Change days to follow-up disputes

To change the days to follow-up, go to the Follow Up tab.

Click the button as shown in the figure above. Enter number of days and click Submit.

Fill all disputes to follow up and find based on date range

Included in the Follow up tab are buttons to find all disputes to follow up as well as find disputes based on date range.

Note that if finding ALL disputes to follow up will search only the disputes that has follow up dates of today and days before today .