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Task Manager
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Assign contact with a task
Select a contact
Go to the task manager
In the task manager section from the main screen, click the button
A new task field will be added in the task list with the current agent assigned to the task showed with the initials.
The image below shows a new task with agent John Smith.
Then, click the field
The task field will be shown in another tab. Enter the task
To go back to the list of tasks, click the All Tasks tab